Compaq 810c - Deskjet Color Inkjet Printer Guide de l'utilisateur télécharger pdf (Page 45)

• The printer is not responding (nothing prints)

•

The printer prints slowly

•

The printer is making some unexpected noises

•

Blank or partial page printed

•

Something on the page is missing or incorrect

•

Placement of the text or graphics is wrong

The printer shuts down unexpectedly

Check the power and power connections

Make sure the printer is connected firmly to a functioning alternating current (AC)

power outlet. For voltage requirements, see

Electrical specifications.

Alignment fails

If the alignment process fails, make sure you have loaded unused, plain white paper

into the input tray. If you have colored paper loaded in the input tray when you align the

printer, the alignment fails.

If the alignment process fails repeatedly, you may need to clean the printhead, or you

might have a defective sensor. To clean the printhead, see

Clean the printhead.

If cleaning the printhead does not solve the problem, contact HP support. Go to

www.hp.com/go/customercare. This website provides information and utilities that can

help you correct many common printer problems. If prompted, select your country/

region, and then click Contact HP for information on calling for technical support.

The printer is not responding (nothing prints)

There are print jobs stuck in the print queue

Open the print queue, cancel all documents, and then reboot the computer. Try to print

after the computer reboots. Refer to the Help system for the operating system for more

information.

Check the printer setup

For more information, see

General troubleshooting tips and resources.

Check the HP software installation

If the printer is turned off when printing, an alert message should appear on your

computer screen; otherwise, the HP software provided with the printer might not be

installed correctly. To resolve this, uninstall the HP software completely, and then

reinstall the HP software. For more information, see

Uninstall and reinstall the HP

software.

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Compaq 810c - Deskjet Color Inkjet Printer Guide de l'utilisateur Page 45