HP Care Pack Information
HP Care Pack Services offer upgraded service levels to extend and expand your standard product
warranty with easy to buy, easy to use support packages that help you make the most of your hardware
and software investments. They let you choose the support levels that meet your business requirements,
from basic to mission-critical. They help you contain total cost of ownership.
HP Care Pack warranty extensions can be purchased along with HP products to cost-effectively upgrade
or extend your warranty. For many products, post-warranty HP Care Pack Services are available when
your original warranty has expired.
Why purchase an HP Care Pack service?
Your standard warranty protects against product defects. HP Care Pack Services help you guard against
unplanned downtime, which can reduce your productivity and profitability. These convenient service
packages:
Protect your investment in HP products
Provide consistent, predictable levels of support across your entire department or business
Ease budget planning with fixed-cost support that includes parts and labor
Give you direct access to proven technical and problem-solving expertise
Offer a choice of response-time and repair-time commitments
Deliver prompt, measurable results
Are available whenever and wherever you do business
HP Care Pack availability may vary by country and product.
Supporting your Adaptive Enterprise journey
HP Services helps you make the Adaptive Enterprise real for your organization. The breadth, depth, and
quality of HP hardware and software support services can help you improve the performance of your IT
support processes and resolve the complex software and hardware problems that tax user productivity.
HP Care Pack services help you increase IT environment stability, efficiency, and agility from the desktop
to the data center, and improve the productivity of your employees.
Warranty and Services
Included with the HP
StorageWorks DAT
Products
Hewlett-Packard provides a 3-year, next-day, product exchange, limited warranty, for all
StorageWorks
DAT Tape Drives
(excluding the StorageWorks DAT24 USB Tape Drive), plus 9x5 phone--support for the
duration of the warranty.
For more information about HP's Global Limited Warranty and Technical Support, visit:
ftp://ftp.compaq.com/pub/products/storageworks/warranty/EN_321708-008.pdf
QuickSpecs
HP StorageWorks DAT Drives
Service and Support, HP Care Pack, and Warranty Information
DA - 11883 Worldwide QuickSpecs — Version 25 — 8.6.2007
Page 12
(29 pages)
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