Compaq DS10 Manuel d'utilisateur télécharger pdf (Page 12)

Service and Support

Compaq provides a comprehensive set of services that

range from migration, consulting, and training, to direct

support of Alpha systems, software, and applications. For

information on services, see

http://www.compaq.com/services

http://www.hp.com/hps/

Hardware Warranty

The AlphaServer DS10 system and components, including

CPU, memory, PCI controllers, and power supplies, have a

3-year on-site, 5-day per week, 9-hour per day hardware

warranty with next business day response time.

StorageWorks components are supported by the comprehen-

sive StorageWorks warranty: five years for disks, three years

for controllers, two years for tape devices, and one year for

other components. The first year includes on-site next-day

response time. Network products carry the network products

warranty.

Users can upgrade to higher levels of service through a variety

of hardware supplemental services.

Software Warranty

The warranty for Tru64 UNIX and OpenVMS is conformance

to SPD with advisory telephone support for a period of 90

days. Users can upgrade to higher levels of service through a

variety of software supplemental services.

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Compaq DS10 Manuel d'utilisateur Page 12