Compaq Proliant DL580 Guide d'installation Page 170
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Troubleshooting C-7
Compaq Confidential – Need to Know Required
Writer: Cynthia Dresden Project: Compaq ProLiant DL580 Server Setup and Installation Guide Comments: Troubleshooting information by Susana
Weinstein Salazar
Part Number: 159213-003 File Name: k-appc Troubleshooting.doc Last Saved On: 4/5/01 2:37 PM
Table C-5
Server Does Not Have Video
See “Front Panel LEDs” in Appendix D.
Possible Reasons Next Steps
1. Video may not be connected properly.
2. Memory is not present, not correctly
seated, or has failed.
3. Processor is not present, has failed, or is
not seated correctly.
1. Verify the video connections. Refer to “Video
Problems” in the Compaq Servers
Troubleshooting Guide.
2. Is the memory status LED blinking (amber)? If the
memory status LED is blinking, there is a
problem with the memory.
Continue to Table C-5 for further troubleshooting
steps.
-Or-
If the memory status LED is not blinking, continue
to Step 3.
3. Are there audible indicators, such as a series of
beeps? A series of beeps will be the audible
signal indicating the presence of a Power-On
Self-Test (POST) error message. Refer to “POST
Error Messages” in the Compaq Servers
Troubleshooting Guide for a complete description
of each beep sequence and the corresponding
error message.
Contact a Compaq authorized service provider.
IMPORTANT: Use only the 100-MHz front-side bus Pentium III Xeon processors with
green heat sinks. Processor heat sinks are color-coded to aid in differentiation of the
correct Pentium III processor. If the wrong processor is installed, the server may not start
properly.
- ProLiant DL580 Server 1
- Third Edition (May 2001) 2
- Part Number 159213-003 2
- Contents 3
- Chapter 2 4
- Chapter 3 5
- Chapter 4 5
- Chapter 5 5
- Chapter 6 6
- Appendix A 7
- Appendix B 7
- Appendix C 7
- Appendix D 8
- Appendix E 8
- Appendix F 8
- About This Guide 9
- Text Conventions 10
- Symbols in Text 10
- Symbols on Equipment 11
- Rack Stability 12
- Getting Help 12
- Compaq Website 13
- Compaq Authorized Reseller 13
- Server Features 14
- System Features 15
- Processors 16
- Expansion Slots 16
- Hot-Plug System Fans 17
- Locating Hot-Plug Fans 18
- Table 1-1 18
- Front Panel Fan LED 19
- Table 1-2 19
- Table 1-3 20
- Internal Hot-Plug Fan LEDs 20
- Media Bays 21
- Power Supply Units 22
- Memory Board Features 23
- Peripheral Board Features 23
- Supported External Interfaces 24
- Features 25
- Serviceability Features 26
- Compaq SmartStart 26
- Compaq Survey Utility 28
- Drive Fault Tolerance 29
- Major Hardware Options 32
- Front Panel Components 33
- Rear Panel Components 34
- Diagnostics Tools 35
- Security Features 36
- Routine Maintenance 37
- Warranties 37
- Server Registration 37
- Installing Hardware Options 38
- Non-Hot-Plug Server Areas 39
- Hot-Plug Server Areas 39
- System Board Components 40
- 1. Back up server data 42
- Installing a Processor 45
- Table 2-2 46
- Processor Slot Locations 46
- System Memory 49
- Upgrading System Memory 50
- Removing the Memory Board 50
- Reinstalling the Memory Board 53
- Peripheral Board Components 54
- Auxiliary Serial Connector 59
- Auxiliary SCSI Cable 60
- PCI Hot Plug Expansion Boards 62
- PCI Hot Plug Utilities 63
- Hot-Plug SCSI Hard Drives 63
- Hot-Plug Power Supplies 66
- Table 2-6 67
- Hot-Plug Power Supply LEDs 67
- External SCSI Connector 70
- Array Configuration 70
- Installing the Server 71
- Rack Warnings and Precautions 73
- Installation Overview 75
- Space Requirements 77
- Power Requirements 77
- Grounding Requirements 78
- Temperature Requirements 79
- Table 4-1 79
- Airflow Requirements 79
- Unpacking the Server 80
- Table 4-2 81
- Rack Mounting Hardware 81
- Software Products 82
- Rack Mounting Bracket 84
- (bottom) 85
- Using the Rack Template 88
- IMPORTANT: 91
- Attaching Rack Handles 92
- Installing the Extended Cable 95
- Management Arm Bracket 95
- Cabling the Server 97
- Table 4-3 98
- Power Cord Connections 98
- Powering Up the Server 100
- Powering Down the Server 101
- Cabling Guidelines 102
- External Connectors 104
- SCSI Cabling 105
- Determining Cabling Needs 106
- Table 5-2 107
- Internal SCSI Cabling 107
- PCI Hot Plug Cabling 108
- IDE Media Cabling 108
- Power Cabling 108
- Securing the Power Cord 109
- PCI Hot Plug Technology 110
- PCI Hot Plug Capability 111
- PCI Hot Plug LEDs 113
- Table 6-2 114
- Expansion Boards 115
- Manager Console 119
- Removing an Adapter 120
- Replacing an Adapter 120
- Messages 121
- Chapter 7 124
- SmartStart Features 124
- Option Configuration Files 125
- Launching the SmartStart CD 126
- Reapplying ROMPaq 126
- Main Menu 128
- System Configuration Menu 129
- Power-On Defaults 130
- System Partition 130
- Deleting a System Partition 132
- Copying Files 132
- Deleting Files 133
- Configuration Backup 134
- Table 7-1 135
- 5. Reboot the system 136
- ■ Under DOS execute: 139
- ■ Under Windows NT execute: 139
- Operating System 140
- Before You Begin 142
- Windows 2000 144
- Drivers from Compaq 145
- Drivers for Compaq 146
- Exit from This Utility 147
- Compaq Insight Manager 148
- Viewing the Event List 149
- Printing the Event List 149
- List of Events 150
- Table 7-2 152
- Event Messages 152
- Regulatory Compliance Notices 153
- Class A Equipment 154
- Class B Equipment 155
- Modifications 156
- Mouse Compliance Statement 157
- European Union Notice 157
- Japanese Notice 158
- Taiwanese Notice 158
- Laser Devices 158
- Laser Safety Warnings 159
- Laser Product Label 159
- Battery Replacement Notice 160
- Power Cords 161
- Electrostatic Discharge 162
- Grounding Methods 163
- Troubleshooting 164
- Weinstein Salazar 165
- Diagnosis Steps 166
- Table C-1 167
- Table C-2 168
- Table C-3 169
- Table C-4 169
- Table C-5 170
- Server Does Not Have Video 170
- Table C-6 171
- Table C-7 172
- Installation Problems 172
- Hot-Plug Fans 174
- Table C-9 175
- Hot-Plug Fan Locations 175
- Table C-10 176
- Hot-Plug Fan LEDs 176
- Table C-11 176
- Hot-Plug Fan LED Status 176
- Removing Hot-Plug Fans 177
- Installing a Hot-Plug Fan 178
- LED Indicators 179
- Hot-Plug SCSI Hard Drive LEDs 180
- Table D-2 182
- LED Indicators D-5 183
- Power Supply LEDs 186
- Table D-7 188
- Table D-8 189
- PCI Hot Plug Button and LEDs 189
- RJ-45 Network Connector LEDs 190
- Table D-10 192
- Table D-11 193
- Interlock LED Indicators 193
- Switch Settings 195
- Table E-1 197
- Table E-2 199
- Service Switch (SW6) 200
- Table E-3 201
- Installing a New Battery 202
- 6. Insert the new battery 204
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