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Notice
The information in this guide is subject to change without notice.
Compaq Computer Corporation shall not be liable for technical or editorial
errors or omissions contained herein; nor for incidental or consequential
damages resulting from the furnishing, performance, or use of this material.
This guide contains information protected by copyright. No part of this guide
may be photocopied or reproduced in any form without prior written consent
from Compaq Computer Corporation.
Copyright 1991 Compaq Computer Corporation.
All rights reserved. Printed in the USA
COMPAQ, DESKPRO, SYSTEMPRO, LTE, FASTART
Registered United States Patent and Trademark Office.
SLT is a trademark of Compaq Computer Corporation.
The software described in this guide is furnished under a license agreement
or nondisclosure agreement. The software may be used or copied only in
accordance with the terms of the agreement.
Product names mentioned herein may be trademarks and/or registered trademarks
of their respective companies.
MAINTENANCE AND SERVICE GUIDE
COMPAQ PORTABLE 486c Personal Computer
First Edition (October 1991)
Text Number 128987-001
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Résumé du contenu

Page 1

Notice The information in this guide is subject to change without notice.Compaq Computer Corporation shall not be liable for technical or editorialerr

Page 2 - Chapter 1. Specifications

troubleshooting information.

Page 9

Chapter 3. Error Messages and Codes This chapter contains Power On Self Test (POST) messages, Diagnostic errorcodes, and memory error codes for the CO

Page 10

Mismatch configuration notupdated174 - EISA 1 Short EISA boardConfiguration/ not foundSlot Mismatch175 - EISA 1 Short EISA board added,Configuration/

Page 11

and retest.2. Run Diagnostics.3. Replace theI/O board.-----------------------------------------------------------------------------605 - Diskette Driv

Page 12

Chapter 1. Specifications Introduction This chapter provides physical, environmental, and performance specificationsfor the following COMPAQ PORTABLE

Page 13

-----------------------------------------------------------------------------1782 - Disk None Fixed disk drive 1. Run Diagnostics.Controller controlle

Page 14

Diagnostic error codes occur if the system recognizes a problem while runningthe Diagnostics program (refer to the SUPPORT SOFTWARE MAINTENANCE ANDSER

Page 15

unexpected101 - 95 Coprocessor and processorboard conflict101 - 96 Refer to Authorized CompaqDealer Service Bulletin No. 84.--------------------------

Page 16

103 - 03 DMA word controller testfailed104 - 01 Interrupt controller mastertest failed104 - 02 Interrupt controller slavetest failed104 - 03 Interrupt

Page 17

109 - 02 CMOS clock rollover testfailed109 - 03 CMOS clock test, CMOS notproperly initialized---------------------------------------------------------

Page 18

113 - 50 BIOS dispatch of processor113 - 51 Processor is unavailableor nonexistent113 - 52 Time out waiting forcompletion of test113 - 54 Time out wai

Page 19

204 - 02 Error during savingprogram memory inaddress test-----------------------------------------------------------------------------Error Recommende

Page 20

page not present211 - xx Random Pattern Test211 - 01 Memory random patterntest failed211 - 02 Error during saving programmemory and random patternin w

Page 21

-----------------------------------------------------------------------------Error RecommendedCode Description Action---------------------------------

Page 22

402 - 09 Printer interrupt and dataregister failed402 - 10 Printer interrupt and controlregister failed-----------------------------------------------

Page 23

TemperatureOperating 50oF to 104oF 10oC to 40oCNonoperating -22oF to 140oF -30oC to 60oCRelative Humidity (noncondensing)Operating 20% to 80% 20% to 8

Page 24

507 - 01 Video 40 x 25 ModeTest Failed508 - 01 Video 320 x 200 ModeColor Set 0 Test Failed509 - 01 Video 320 x 200 Mode ColorSet 1 Test Failed510 - 01

Page 25

610 - 02 Exceeded maximumhard error limit610 - 03 Previously exceededmaximum soft error limit---------------------------------------------------------

Page 26

3. Check and/or replacedrive cable andretest.4. Replace the I/O boardand retest.----------------------------------------------------------------------

Page 27

1101 - 14 Serial Port Test;DRIVER/RECEIVERdata failure1101 - 15 Serial port test modemdetection1101 - 16 Serial port test, modemROM checksum1101 - 17

Page 28

1201 - 08 UART TX/RX buffer failure1201 - 09 INTERRUPT circuitfailure1201 - 10 COM1 set to invalidinterrupt1201 - 11 COM2 set to invalidinterrupt1201

Page 29

1202 - 21 Modem timed out waiting documentation forfor SYNC (analog loopback Configuration utilityanswer mode) procedures.2. Check the modem line.1202

Page 30

1210 - 08 Modem timed out waitingfor remote response1210 - 09 Modem exceededmaximum redial limit1210 - 10 Line quality preventedremote connection1210

Page 31

select test failed drive and retest.2. Replace the power1716 - xx Fixed disk drive conditional distribution board andformat test failed retest.3. Repl

Page 32

1719 - 47 Failed to park heads1719 - 48 Failed to move disktable to RAM-----------------------------------------------------------------------------Er

Page 33

1719 - 68 Failed to read long1719 - 69 Failed to read drive sizefrom controller1719 - 70 Failed translate mode1719 - 71 Failed nontranslated mode1719

Page 34

Width 8.3 inch 21.1 cm-----------------------------------------------------------------------------Diagonal Size 10.4 inch 26.4 cm--------------------

Page 35

1906 - 08 Unable to servo write-----------------------------------------------------------------------------Error RecommendedCode Description Action--

Page 36

1906 - 34 No data detected1906 - 35 Power on reset occurred1906 - 91 Power lost during test===========================================================

Page 37

2420 - 01 Video attribute test failed2421 - 01 Video 640 x 200 graphicsmode test failed2422 - 01 Video 640 x 350 16color set test failed2423 - 01 Vide

Page 38

| | | 08, 10, 20, 40, 80, ??|||| | | 00 = parity bit| | | 01 = data bit 0| | | 02 = data bit 1| | | 04 = data bit 2| | | 08 = data bit 3| | | 10 = dat

Page 39

Chapter 4. Illustrated Parts Catalog This chapter provides an illustrated parts breakdown and identifies the spareparts for the standard features of t

Page 40

Table 4-1. System Unit=============================================================================Description Spare Part Number----------------------

Page 41

=============================================================================Description Spare Part Number--------------------------------------------

Page 42

Table 4-4. Cables=============================================================================Description Spare Part Number---------------------------

Page 43

Table 4-5. COMPAQ PORTABLE 486c Personal Computer Processor Board Connectors==========================================================================

Page 44 - System Unit

Table 4-7. Processor and Standard Board Assemblies and Subassemblies=============================================================================Item

Page 45

NOTE: These values are maximum values based on nominal operating conditionsfor temperature, line voltage, frequency, and altitude.--------------------

Page 46

Table 4-8. Keyboards=============================================================================Description Spare Part Number------------------------

Page 47

-----------------------------------------------------------------------------System Unit:System Chassis 128937-001Front Bezel 128946-001Rear Panel 128

Page 48

Belgian 128958-018Documentation:Service Aids Kit 105264-001Maintenance and Service Guides:COMPAQ PORTABLE 486c Personal Computer 128987-001Options and

Page 49

Screw Kit 136967-0016-32, MA, TH, T-15, CSScrew Kit 119548-0016-32 x 1/4, Torx, TT, HI, T/WSrScrew Kit 136966-0016-32 x 1/4, S-Torx, PNHDScrew Kit 128

Page 50

Chapter 5. Removal and Replacement Procedures Introduction This chapter provides module level removal and replacement procedures for theCOMPAQ PORTAB

Page 51

grounding are necessary precautions to prevent damage. Use the followingprecautions to protect equipment from static damage:o To avoid hand contact, t

Page 52

Grounding WorkstationsTo provide a grounded workstation, do the following:o Cover workstations with approved static dissipating material. Provide awri

Page 53

o Conductive foamo Conductive table top workstations with ground cord of 1 megohm resistanceo Static dissipating table or floor mats with hard tie to

Page 54 - Introduction

| | |-- Real Time Clock/Battery||5.9 | |-- POWER SUPPLY||5.10 | |-- FAN ASSEMBLY||5.11 | |-- I/O BOARD|5.12 |-- BASE PANEL|5.13 |-- MASS STORAGE DEVIC

Page 55

3. Disconnect all external devices (printer, monitor, and other devices)from the computer.>>>>>>>>>>>>>>>

Page 56

Drives Supported One OneForm Factor 3 1/2 inch 3 1/2 inchDrive Height 1 inch 1 inchDrive Weight 1.3 lb 1.3 lbDrive Type (logical) 51 50Drive Speed 450

Page 57

2. Using a nonconductive probe, remove the access cover (Figure 5-3).3. Disconnect the keyboard cable by gently pulling the keyboard connectortab (Fig

Page 58

4. Carefully remove the keyboard cable from the cable slot (Figure 5-4).To replace the keyboard, reverse the steps in the above illustrations.Chapter

Page 59 - Chapter 5.5 Keyboard

2. Lift the handle and remove two screws, using a Torx T-15 screwdriver(Figure 5-5).3. Pull the rear panel out and up, until the bottom latches are re

Page 60

with the appropriate slots.2. Slide the rear panel down and forward, and secure with the two screwsusing a Torx T-15 screwdriver.Chapter 5.7 Options C

Page 61 - Chapter 5.6 Rear Panel

To replace the options cover, reverse the steps in the above illustration.Chapter 5.8 Standard Boards Video BoardTo remove the video board, complete t

Page 62

(Figure 5-9).5. Carefully disconnect the video cable from the video board (Figure 5-9).6. Using a Torx T-10 screwdriver, remove the screw securing the

Page 63 - Chapter 5.7 Options Cover

5. Carefully pull the processor board out of the slot (Figure 5-10).To replace the processor board, reverse the steps in the above illustration.System

Page 64 - Chapter 5.8 Standard Boards

6. Using the ROM removal tool, grasp the ROM and gently pull up until it isreleased from the socket (Figure 5-11).To replace the system ROM, reverse t

Page 65

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>&g

Page 66

3. Using a Torx T-15 screwdriver, remove three screws securing the powersupply to the I/O board (Figure 5-13).4. Pull out the power supply with the sw

Page 67

Chapter 2. Power On Self Test (POST) Introduction This chapter lists the subassemblies checked by the Power On Self Test (POST)and briefly describes

Page 68 - Chapter 5.9 Power Supply

4. Using a Torx T-10 screwdriver, remove the screw securing the fan assembly(Figure 5-14).5. Slide the fan assembly out (Figure 5-14).To replace the f

Page 69 - Chapter 5.10 Fan Assembly

8. Disconnect the fan assembly cable (Figure 5-15).9. Using a Torx T-10 screwdriver, remove the screw securing the internalkeyboard connector to the d

Page 70 - Chapter 5.11 I/O Board

2. Position the computer on the rear panel (Figure 5-16).3. Using a Torx T-15 screwdriver, remove the screw from the base panel(Figure 5-16).4. Remove

Page 71 - Chapter 5.12 Base Panel

3. Using a Torx T-15 screwdriver, remove the screws securing the diskettedrive cage; then swing the drive cage out (Figure 5-17).4. Using a Torx T-15

Page 72

3. Using a Torx T-15 screwdriver, remove the screws securing the fixed diskdrive cage; then swing the drive cage out (Figure 5-18).4. Lift the fixed d

Page 73

Chapter 5.14 Active Matrix Color Display Front BezelTo remove the front bezel, complete the following steps:1. Remove the keyboard (Section 5.5).2. Pu

Page 74

Display AssemblyTo remove the display assembly, complete the following steps:1. Remove the keyboard (Section 5.5).2. Remove the front bezel (Section 5

Page 75

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>&g

Page 76

4. Place the display assembly screen down on a soft, clean surface.5. Using a Phillips screwdriver, remove the four screws securing the displayassembl

Page 77

1. Remove the keyboard (Section 5.5).2. Remove the front bezel (Section 5.14).3. Remove the display assembly (Section 5.14).>>>>>>&g

Page 78

5. Access the fixed disk drive.You will know that the fixed disk drive password is set when theDriveLock icon (see illustration of DriveLock icon belo

Page 79

6. Pull the display inverter board insulator aside to gain access to thescrews (Figure 5-23).7. Using a Torx T-15 screwdriver, remove five screws secu

Page 80

4. Carefully release the speaker assembly tabs and remove the speakerassembly from the display inverter board (Figure 5-24).To replace the speaker ass

Page 81

on the display inverter board (Figure 5-25).4. Turn the computer around and remove the rear panel (Section 5.6).5. Remove the options cover (Section 5

Page 82

13. Using a Torx T-15 screwdriver, remove four screws securing the powerdistribution board (Figure 5-27).14. Carefully pull the I/O cables, diskette d

Page 83

Chapter 5.16 Keylock To remove the keylock, complete the following steps:1. Remove the rear panel (Section 5.6).2. Remove the options cover (Section 5

Page 84 - Chapter 5.16 Keylock

To replace the keylock, reverse the steps in the above illustration.Chapter 5.17 Memory Expansion Some of the memory expansion alternatives for the CO

Page 85 - Chapter 5.17 Memory Expansion

4 MB 2 MB 8 MB 8 MB 22 MB4 MB 4 MB 8 MB 8 MB 24 MB4 MB 8 MB 8 MB 8 MB 28 MB||| | |||| | |8 MB 8 MB 8 MB 8 MB 32 MB====================================

Page 86

Chapter 6. Jumper and Switch Information This chapter provides the switch settings for the COMPAQ PORTABLE 486cPersonal Computer I/O board. The I/O bo

Page 87

SW5 ON Enabled Controls the power onOFF Disabled password.OFF is the default positionand enables the power onpassword feature.ON will clear the powero

Page 88

1. Disconnect the AC power.2. Disassemble the computer to reach the I/O board (refer to Chapter 5).3. Locate the power on password switch (SW5) on the

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