Compaq HSG80 - StorageWorks RAID Array Controller Spécifications

Second Edition (October 1999)Part Number: EK–HSG84–SV. B01 / 118620–002Compaq Computer CorporationHSG80 Array Controller ACS Version 8.5Maintenance an

x Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideFigure 3–1. Program (PCMCIA) card . . . . . . . . . . .

3–16 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideCAUTION: The ECB must be disabled—the status light i

Upgrading the Subsystem 3–1714. Enable failover, and establish the dual-redundant controller configuration with the following command:SET FAILOVER COP

3–18 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideIMPORTANT: For ACS V8.5P installations, the required

Upgrading the Subsystem 3–19CAUTION: The ECB must be disabled—the status light is not lit and is not blinking—before disconnecting the ECB cable from

3–20 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideFigure 3–5. DIMM components9. If replacing DIMMs (se

Upgrading the Subsystem 3–21IMPORTANT: In a dual-redundant controller configuration, both cache modules must contain the same memory configuration. D

Chapter4Troubleshooting ResourcesThis chapter provides guidelines for troubleshooting the controller, cache module, and ECB. It also describes the uti

4–2 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guideevent report. This report will contain an instance cod

Troubleshooting Resources 4–3Typical Installation Troubleshooting ChecklistThe following checklist provides a general procedure for diagnosing the con

TablesTable 1–1 HSG80 Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3Table 1–2

4–4 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideShow these codes and translate the “last failure” code

Troubleshooting Resources 4–5Troubleshooting TableAfter diagnosing a problem, use Table 4–1 to resolve it.Table 4–1 Troubleshooting Table (Sheet 1 of

4–6 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideCannot set failover to create dual-redundant configura

Troubleshooting Resources 4–7Nonmirrored cache; controller reports failed DIMM in cache module A or B.Improperly installed DIMM. Remove cache module a

4–8 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideInvalid cache. Mirrored-cache mode discrepancy. This m

Troubleshooting Resources 4–9Cannot add device. Illegal device. See product-specific release notes that accompanied the software release for the most

4–10 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideCan’t assign unit number to storageset.Incorrect comm

Troubleshooting Resources 4–11Host’s log file or maintenance terminal indicates that a forced error occurred when the controller was reconstructing a

4–12 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideCaching TechniquesThe cache module supports the follo

Troubleshooting Resources 4–13Write-Through CachingWhen the controller receives a write request from the host, it places the data in its cache module,

xii Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideTable 4–15 Fibre Channel Host Status Display — Port S

4–14 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideCache Policies Resulting from Cache Module FailuresIf

Troubleshooting Resources 4–15DIMM or cache memory controller chip failure.Good. Data integrity: Write-back data that was not written to media when fa

4–16 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideTable 4–3 Resulting Cache Policies—ECB StatusCache M

Troubleshooting Resources 4–17Enabling Mirrored Write-Back CacheBefore configuring dual-redundant controllers and enabling mirroring, make sure the fo

4–18 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide❏ Have an ECB connected and the UPS switch is set to

Troubleshooting Resources 4–19Use the following legend for both tables:NOTE: If the reset button is flashing and an LED is lit continuously, either t

4–20 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide ❍❍●●●❍E Memory error in the JSRAM. Replace controlle

Troubleshooting Resources 4–21Solid OCP Pattern Display ReportingCertain events cause a solid display of the OCP LEDs. The event and its resulting pat

4–22 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide ●❍❍●❍●25 Recursive Bugcheck detected.The same bugche

Troubleshooting Resources 4–23 ●❍●●❍●2D All master cabinet SCSI buses are not set to ID 0.Set PVA ID to 0 for the cabinet with the controllers. If pro

About This GuideThis guide describes the features and part numbers of the HSG80 array controller running Array Controller Software (ACS) Version 8.5F,

4–24 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide ●●❍●❍●35 An unexpected bugcheck occurred during Last

Troubleshooting Resources 4–25Last Failure ReportingLast failures are automatically displayed on the maintenance terminal (unless disabled via the FMU

4–26 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideSpontaneous Event LogSpontaneous event logs are autom

Troubleshooting Resources 4–27CLI Event ReportingCLI event reports are automatically displayed on the maintenance terminal (unless disabled via the FM

4–28 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide Display the instance codes that identify and accomp

Troubleshooting Resources 4–29Translating Event Codes Use the following steps to translate the event codes in the fault management reports for spontan

4–30 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide code# is the alpha-numeric value displayed in the e

Troubleshooting Resources 4–31Controlling the Display of Significant Events and FailuresControl how the fault management software displays significant

4–32 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideSET PROMPTSET NOPROMPTEnable and disable the display

Troubleshooting Resources 4–33Using VTDPY to Check for Communication ProblemsUse the VTDPY utility to obtain information about the following communica

xiv Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideConventionsThis guide uses the text conventions in Tab

4–34 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideCommands can be abbreviated to the minimum number of

Troubleshooting Resources 4–35Table 4–9 VTDPY Default Display ColumnsColumn ContentsPr Process priorityName Priority name or NULL (idle)Stk/Max Stack

4–36 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideA Availability of the unit:a = available to “other co

Troubleshooting Resources 4–37Checking Controller-to-Device CommunicationsUse the VTDPY display device to see how or if the controller is communicatin

4–38 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideFigure 4–2. Sample of regions on the device displayC

Troubleshooting Resources 4–39Checking Device Status and I/O ActivityThe device status region of the device display (see Figure 4–2, upper right) show

4–40 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideChecking Device-Port Status and I/O ActivityThe devic

Troubleshooting Resources 4–41Checking Unit Status and I/O ActivityUse the cache display to see the status and I/O activity for the logical units conf

4–42 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideA Availability of the unit:a = available to “other co

Troubleshooting Resources 4–43Checking Fibre Channel Link ErrorsUse the VTDPY>DISPLAY HOST command to also check for any channel link errors (see F

About This Guide xvSpecial NoticesThis guide does not contain detailed descriptions of standard safety procedures. However, it does contain warnings f

4–44 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideFigure 4–4. Sample fibre channel host status display

Troubleshooting Resources 4–45The following tables detail the remaining portions of the Fibre Channel Host Status Display. Table 4–15 includes the lab

4–46 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideBad Rx Chars This field represents the number of time

Troubleshooting Resources 4–47TACHYON Chip StatusThe number that appears in the TACHYON Status field represents the current state of the TACHYON or Fi

4–48 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideChecking Runtime Status of Remote Copy SetsUse the re

Troubleshooting Resources 4–49INIT Initiator unit numberU Availability of the unit:a = available to “other controller”d = disabled for servicing, offl

4–50 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideDILXChecking for Disk Drive ProblemsUse DILX to check

Troubleshooting Resources 4–51IMPORTANT: Use the auto-configure option if testing the read and write capabilities of every disk drive in the subsyste

4–52 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideUse the following steps to test the read and write ca

Troubleshooting Resources 4–534. Decline the auto-configure option to allow testing of a specific disk drive.5. Decline the default settings.NOTE: To

xvi Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideCompaq StorageWorks Fibre Channel Storage Switch Servi

4–54 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideDILX Error CodesTable 4–22 explains the error codes t

Troubleshooting Resources 4–55CONFIG UtilityUse the CONFIG utility to add one or more storage devices to the subsystem. This utility checks the device

4–56 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideCLCP UtilityUse the CLCP utility to upgrade the contr

Troubleshooting Resources 4–57CHVSN UtilityThe CHVSN utility generates a new volume serial number (called VSN) for the specified device and writes it

Chapter5Event Reporting: Templates and CodesThis chapter describes the event codes that the fault management software provides for spontaneous events

5–2 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideLast Failure Event Sense Data Response (Template 01)Un

Event Reporting: Templates and Codes 5–3Table 5–2 Template 01—Last Failure Event Sense Data Response Format↓ offset bit → 765432100 Unused Error Code

5–4 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideMultiple-Bus Failover Event Sense Data Response (Templ

Event Reporting: Templates and Codes 5–5Failover Event Sense Data Response (Template 05)The HSG80 controller Failover Control software component repor

Chapter1General DescriptionThis chapter illustrates and describes, in general terms, the subsystem and its major components, plus connectors, switches

5–6 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideNonvolatile Parameter Memory Component Event Sense Dat

Event Reporting: Templates and Codes 5–7Table 5–5 Template 11—Nonvolatile Parameter Memory Component Event Sense Data Response Format↓ offset bit → 7

5–8 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideBackup Battery Failure Event Sense Data Response (Temp

Event Reporting: Templates and Codes 5–9Subsystem Built-In Self Test Failure Event Sense Data Response (Template 13)The HSG80 controller Subsystem Bui

5–10 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideMemory System Failure Event Sense Data Response (Temp

Event Reporting: Templates and Codes 5–11Table 5–8 Template 14—Memory System Failure Event Sense Data Response Format↓ offset bit → 765432100 Unused

5–12 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideDevice Services Non-Transfer Error Event Sense Data R

Event Reporting: Templates and Codes 5–13Table 5–9 Template 41—Device Services Non-Transfer Error Event Sense Data Response Format↓ offset bit → 7654

5–14 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideDisk Transfer Error Event Sense Data Response (Templa

Event Reporting: Templates and Codes 5–15Data Replication Manager Services Event Sense Response (Template 90)This section only applies to ACS version

1–2 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideHSG80 SubsystemFigure 1–1. HSG80 subsystem12439 18151

5–16 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide13 Additional Sense Code Qualifier (ASCQ)14 Unused15–

Event Reporting: Templates and Codes 5–17ASC/ASCQ CodesTable 5–12 lists HSG80-specific SCSI ASC and ASCQ codes. These codes are Template-specific and

5–18 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideA0 07 RAID membership event report.A0 08 Multiple Bus

Event Reporting: Templates and Codes 5–19D1 07 Unexpected disconnect.D1 08 Unexpected message.D1 09 Unexpected Tag message.D1 0A Channel busy.D1 0B De

5–20 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideInstance CodesAn instance code is a number that uniqu

Event Reporting: Templates and Codes 5–21Notification/Recovery (NR) Threshold Located at byte offset {8}32 is the NR threshold assigned to the event.

5–22 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideComponent ID A component ID is located at byte offset

Event Reporting: Templates and Codes 5–23020B2201 Failed read test of a write-back metadata page residing in cache. Dirty write-back cached data exist

5–24 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide021B0064 Disk Bad Block Replacement attempt completed

Event Reporting: Templates and Codes 5–25023E2401 Metadata residing in the controller and on the two cache modules disagree as to the mirror node. Not

General Description 1–3Table 1–1 HSG80 SubsystemItem Description Compaq Part NumberDIGITALPart NumberBA370 rack-mountable enclosure 401914-001 DS-BA3

5–26 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide024B2401 Write-back caching has been disabled either

Event Reporting: Templates and Codes 5–27025A000A The command failed because the unit became inoperative prior to command completion. The Information

5–28 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide0268530A The device specified in the Device Locator f

Event Reporting: Templates and Codes 5–2902755601 The device specified in the Device Locator field had a read error. Attempts to repair the error with

5–30 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide02864002 The controller has set the specified unit Da

Event Reporting: Templates and Codes 5–3102931101 The Uninterruptable Power Supply (UPS) signaled a two minute warning (TMW) before it signaled AC lin

5–32 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide03080101 Miscellaneous SCSI Port Driver coding error

Event Reporting: Templates and Codes 5–3303224002 Unexpected message. 51 4003234002 Unexpected Tag message. 51 4003244002 Channel busy. 51 4003254002

5–34 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide03434002 During device initialization the device repo

Event Reporting: Templates and Codes 5–3503C80101 No command control structures available for operation to a device which is unknown to the controller

NoticeWhile Compaq Computer Corporation believes the information included in this manual is correct as of the date of publication, it is subject to ch

1–4 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideHSG80 Array ControllerFigure 1–2. HSG80 array control

5–36 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide03D14002 The identification of a device does not matc

Event Reporting: Templates and Codes 5–3703D8450A During device initialization, the device reported the SCSI Sense Key ILLEGAL REQUEST. Indicates that

5–38 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide03E0450A During device initialization, the device rep

Event Reporting: Templates and Codes 5–3903F20064 The SWAP interrupts have been cleared and re-enabled for all device ports.Note that in this instance

5–40 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide03F80701 The EMU has detected one or more bad power s

Event Reporting: Templates and Codes 5–4107040B0A Failover Control detected a transmit packet sequence number mismatch. The controllers are out of syn

5–42 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide0C203E02 The Quadrant 0 Memory Controller (CACHEA0) d

Event Reporting: Templates and Codes 5–430E098901 The remote copy set specified by the Remote Copy Set Name field has gone inoperative due to a disast

5–44 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide0E238F01 The logical unit specified by the Log Unit N

Event Reporting: Templates and Codes 5–45Last Failure CodesA Last Failure Code is a number that uniquely describes an unrecoverable condition. It is f

General Description 1–5Cache ModuleFigure 1–3. Cache module21~CXO6570BTable 1–3 Cache ModuleItem Description CompaqPart NumberDIGITALPart NumberDual

5–46 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideLast Failure Codes and FMUThe format of an Last Failu

Event Reporting: Templates and Codes 5–47Repair ActionThe Repair Action code at byte offset 105 indicates the recommended repair action code assigned

5–48 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide01090105 An NMI occurred during EXEC$BUGCHECK process

Event Reporting: Templates and Codes 5–4901140102 DEBUG, ASSUME, or ASSUME_LE macro executed. Last Failure Parameter [0] contains the address of the

5–50 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide011B0108 The I960 reported a machine fault (nonparity

Event Reporting: Templates and Codes 5–51018F2087 A NMI interrupt was generated with an indication that a controller system problem occurred. Last Fa

5–52 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide0193258801942088An error has occurred on the CDAL. L

Event Reporting: Templates and Codes 5–5301970188 Software indicates all NMI causes cleared, but some remain. Last Failure Parameter [0] contains the

5–54 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide019A2093 Hardware Port Hardware failure - TACHYON. L

Event Reporting: Templates and Codes 5–55023A2084 A processor interrupt was generated by the controller’s XOR engine (FX), indicating an unrecoverable

1–6 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideEMUFigure 1–4. EMUConnectors, Switches, and LEDsThis

5–56 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide028A0100028B0100Invalid return status from DIAG$CACHE

Event Reporting: Templates and Codes 5–5702A90100 Too many pending FOC$SEND requests by the Cache Manager. Code is not designed to handle more than on

5–58 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide02BF0100 Report_error routine encountered an unexpect

Event Reporting: Templates and Codes 5–5902E11016 While attempting to restore saved configuration information, data for two unrelated controllers was

5–60 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide02EF0102 A CLD is free when it should be allocated.

Event Reporting: Templates and Codes 5–6102F60103 An invalid modification to the no_interlock VSI flag was attempted. Last Failure Parameter [0] con

5–62 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide02FD0100 The controller has insufficient free memory

Event Reporting: Templates and Codes 5–63030B0188 A dip error was detected when pcb_busy was set. Last Failure Parameter [0] contains the PCB port_pt

5–64 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide03370108 A device port detected an illegal script ins

Event Reporting: Templates and Codes 5–6503390108 An unknown interrupt code was found in a device port’s DSPS register. Last Failure Parameter [0] co

General Description 1–7Controller Front PanelFigure 1–5. Controller front panel connectors, switches, and LEDSTable 1–5 Controller Front Panel Conne

5–66 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide033F0108 An EDC error was detected on a read of a sof

Event Reporting: Templates and Codes 5–67034B0100 Insufficient memory available for DS init buffer allocation. 01034C0100 Insufficient memory availabl

5–68 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide03790188 A PCI bus fault was detected by a device por

Event Reporting: Templates and Codes 5–6903A08093 A configuration or hardware error was reported by the EMU. Last Failure Parameter [0] contains the

5–70 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide04040103 The event log format found in V_fm_template_

Event Reporting: Templates and Codes 5–7104170102 The template value found in the esd is not supported by the Fault Manager. The bad template value wa

5–72 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide07070100 The other controller killed this, but could

Event Reporting: Templates and Codes 5–7308100101 A call to NVFOC$TRANSACTION had a from field (id) that was out of range for the NVFOC communication

5–74 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide09670101 Local FLM detected an invalid facility to ac

Event Reporting: Templates and Codes 5–750A190102 ilf_depopulate_DWD_to_cache first page guard check failed. Last Failure Parameter [0] contains the

1–8 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideOCP LEDsFigure 1–6. OCP switches and LEDsTable 1–6 O

5–76 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide0A340101 ilf_output_error, no memory for message disp

Event Reporting: Templates and Codes 5–77OB0B0100 Unable to find any unused partition group. With 128 available, we should be able to find at least on

5–78 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide0E0F0101 An illegal failover response was given to th

Event Reporting: Templates and Codes 5–7912070102 vsi_ptr->allocated_this not set. Last Failure Parameter [0] contains the ASSUME instance address

5–80 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide200D0101 After many calls to DS$PORT_BLOCKED, we neve

Event Reporting: Templates and Codes 5–812064000020650000Nindy was turned on.Applies to off.0020692010 To enter dual-redundant mode, both controllers

5–82 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide44660100446701004468010044690100446A0100446B0100446C0

Event Reporting: Templates and Codes 5–8344790102 An illegal script return value was received by the Host Port Transport response script handler. Las

5–84 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide44892091 Host Port Hardware diagnostic field at syste

Event Reporting: Templates and Codes 5–8564030104 A DD is already in use by an RCV DIAG command—cannot get two RCV_DIAGs without sending the data for

General Description 1–9Gigabit Link Module (GLM)Figure 1–7. GLMTable 1–7 GLMLocation DescriptionAccess doorPort 1 GLMRelease leverLocking tabGuide h

5–86 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide83020100 An unsupported message type or terminal requ

Event Reporting: Templates and Codes 5–878B000186 An single bit error was found by software scrubbing. Last Failure Parameter [0] contains the addres

5–88 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideRecommended Repair Action CodesRecommended Repair Act

Event Reporting: Templates and Codes 5–890C Both controllers in a dual-redundant configuration are attempting to use the same SCSI ID (either 6 or 7 a

5–90 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide37 The Memory System Failure translator could not det

Event Reporting: Templates and Codes 5–9151 The mirrorset is inoperative for one of the following reasons: The last NORMAL member has malfunctioned.

5–92 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide69 An unrecoverable fault occurred at the host port.

Event Reporting: Templates and Codes 5–93Component Identifier CodesComponent Identifier Codes are embedded in Instance and Last Failure codes. See “In

5–94 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide0B Configuration Manager Process0C Memory Controller

AppendixAController SpecificationsThis appendix contains physical, electrical, and environmental specifications for the HSG80 array controller.Physica

1–10 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuidePVA ModuleFigure 1–8. PVA connectors and switchesTab

A–2 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideEnvironmental SpecificationsThe HSG80 array controller

Controller Specifications A–3Table A–4 Maximum Nonoperating Environmental SpecificationsCondition SpecificationTemperature -40 °C to +66 °C (-40 °F t

GlossaryThis glossary defines terms pertaining to the HSG80 Fibre Channel array controller. It is not a comprehensive glossary of computer terms.8B/10

GL–2 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guidearbitrated loop physical addressAbbreviated AL_PA. A

Glossary GL–3block Also called a sector. The smallest collection of consecutive bytes addressable on a disk drive. In integrated storage elements, a b

GL–4 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guidecommand line interpreterThe configuration interface t

Glossary GL–5device See node and peripheral device.differential I/O moduleA 16-bit I/O module with SCSI bus converter circuitry for extending a differ

GL–6 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideEIA The abbreviation for Electronic Industries Associ

Glossary GL–7FC–PH The Fibre Channel Physical and Signaling standard.FC–SB Fibre Channel Single Byte Command Code SetFC–SW Fibre Channel Switched Topo

General Description 1–11EMUFigure 1–9. EMU connectors, switches, and LEDsTable 1–9 EMU Connectors, Switches, and LEDsLocation DescriptionEMU communi

GL–8 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideFRUTIL Field Replacement utility.full duplex (n) A co

Glossary GL–9hot swap A method of device replacement that allows normal I/O activity on a device’s bus to remain active during device removal and inse

GL–10 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideJBOD Just a bunch of disks. A term used to describe

Glossary GL–11loop tenancy The period of time between the following events: when a port wins loop arbitration and when the port returns to a monitorin

GL–12 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guidenetwork A data communication, a configuration in whi

Glossary GL–13NVM Non-Volatile Memory. A type of memory where the contents survive power loss. Also sometimes referred to as NVMEM.OCP Operator contro

GL–14 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guideparity A method of checking if binary numbers or cha

Glossary GL–15program card The PCMCIA card containing the controller’s operating software.protocol The conventions or rules for the format and timing

GL–16 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideRAID level 3/5 A DIGITAL-developed RAID storageset t

Glossary GL–17remote copy A feature intended for disaster tolerance and replication of data from one storage subsystem or physical site to another sub

GL–18 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideSCSI bus signal converterSometimes referred to as an

Glossary GL–19single-ended SCSI busAn electrical connection where one wire carries the signal and another wire or shield is connected to electrical gr

GL–20 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guidestriping The technique used to divide data into segm

Glossary GL–21unit A container made accessible to a host. A unit may be created from a single disk drive or tape drive. A unit may also be created fro

GL–22 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guidewrite hole The period of time in a RAID level 1 or R

IndexAAC input box part number 1–3addingcache memory 3–17DIMMs 3–17array controller. See controller.ASC/ASCQ codes 5–17ASC_ASCQ codes 4–29BBA370 enclo

I–2 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guidecharging diagnosticsbattery hysteresis 4–2general desc

Index I–3single-controller configuration 2–11controller specifications. See also specifications. A–1controller termination events 4–18flashing OCP LE

I–4 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guideremovingcache module 2–30controller 2–25controller and

Index I–5dual-redundant controller configuration 2–53single-configuration controller 2–53fibre channelhost status display 4–44hub, part number 1–3link

Chapter2Replacement ProceduresThis chapter describes the procedures for replacing the following items: Array controller Cache module External cache

I–6 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guidesingle-controller configuration 2–15controllerdual-red

Index I–7removing 2–56mirrorsets, duplicating data with the CLONE utility 4–56Nnonvolatile memory, fault-tolerance for write-back caching 4–13note def

I–8 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guiderelated publications xvremedies for a problem 4–5remov

Index I–9PVA module 2–42PVA module, master enclosure 2–42switch 2–53ECB with cabinet powered off 2–38ECB with cabinet powered on 2–36fiber cabledual-r

I–10 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guideupgrading to a dual-redundant controller configuratio

Index I–11checking I/O 4–41checking status 4–41exercising 4–50unpartitioned mirrorsets, duplicating data with the CLONE utility 4–56upgradingcache mem

ContentsAbout This GuideChapter 1General DescriptionSubsystem Components — Exploded Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

2–2 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideRequired ToolsThe following tools are needed to servic

Replacement Procedures 2–3 Before touching any circuit board or component, always touch a verifiable earth ground to discharge any static electricity

2–4 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideUse the following steps to establish a local connectio

Replacement Procedures 2–53. Configure the terminal emulation software for 9600 baud, 8 data bits, 1 stop bit, and no parity.4. Press the Enter or Ret

2–6 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideCAUTION: It is only necessary to clean the Fibre Chan

Replacement Procedures 2–7Figure 2–3. Cleaning procedure for GLM3. Carefully dust out the cavity by rotating the swab tip back and forth one or two t

2–8 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideWhen the controllers shut down, the reset buttons and

Replacement Procedures 2–9Figure 2–5. ECB battery disable switch locationNOTE: To return to normal operation, apply power to the storage subsystem.

2–10 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideReplacing Controller and Cache Modules in a Single-Co

Replacement Procedures 2–11Replacing a Controller and Cache Module in a Single-Controller ConfigurationIf both the controller and cache module need to

iv Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideFibre Channel Optical Cable Cleaning Instructions . . .

2–12 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideCAUTION: The cache module might contain unwritten da

Replacement Procedures 2–131. Insert the new controller into its bay, and engage its retaining levers.2. Connect all host bus cables to the new contro

2–14 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide12. Set the subsystem date and time using the followi

Replacement Procedures 2–155. Disable the ECB by pressing the battery disable switch until the status light stops blinking—approximately five seconds.

2–16 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide8. If not already connected, connect a PC or terminal

Replacement Procedures 2–17Replacing Controller and Cache Modules in a Dual-Redundant Controller ConfigurationFollow the instructions in this section

2–18 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideIMPORTANT: Note the following before starting the re

Replacement Procedures 2–19The following display appears:Do you intend to replace this controller’s cache battery? Y/N5. Enter N(o). The following men

2–20 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide8. Enter Y(es). The following display appears:Quiesci

Replacement Procedures 2–21Once the cache module is removed, the following display appears:Restarting all device ports. Please wait... Device Port 1

Contents vReplacing a Fiber Cable, Switch, or Hub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–53Remove a Fi

2–22 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide5. Connect a PC or terminal to the maintenance port o

Replacement Procedures 2–2310. Enter Y(es). The following display appears:Quiescing all device ports. Please wait... Device Port 1 quiesced. Device

2–24 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide14. Make sure that the program card is seated in the

Replacement Procedures 2–25Replacing a Controller in a Dual-Redundant Controller ConfigurationUse the following steps in “Removing a Controller in a D

2–26 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide6. Enter option 1. The following menu appears:Replace

Replacement Procedures 2–27NOTE: A countdown timer allows a total of two minutes to remove the controller. After two minutes, “this controller” will

2–28 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideThe following display appears:Do you intend to replac

Replacement Procedures 2–29NOTE: A countdown timer allows a total of two minutes to install the controller. After two minutes, “this controller” will

2–30 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide12. Disconnect the PC or terminal from the controller

Replacement Procedures 2–315. Enter option 1. The following menu appears:Replace or remove Options: 1. Other controller and cache module 2. Other cont

vi Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideSignificant Event Reporting . . . . . . . . . . . . .

2–32 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideNOTE: A countdown timer allows a total of two minute

Replacement Procedures 2–33Installing a Cache Module in a Dual-Redundant Controller ConfigurationUse the following steps to install a cache module:CAU

2–34 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide6. Insert each DIMM straight into the appropriate slo

Replacement Procedures 2–35CAUTION: Carefully align the cache module in the appropriate guide rails. Misalignment might damage the backplane.13. Inse

2–36 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideReplacing an ECB The ECB can be replaced with cabinet

Replacement Procedures 2–37The following display appears:Do you intend to replace this controller’s cache battery? Y/N3. Enter Y(es). The following di

2–38 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide Repeat step 2 through step 7.9. Remove the old ECB.

Replacement Procedures 2–396. Connect the open end of the ECB Y-cable to the new ECB and then disconnect the ECB cable from the old ECB.7. Restore pow

2–40 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideReplacing a GLMUse the following steps in “Removing a

Replacement Procedures 2–41Removing a GLMUse the following steps and Figure 2–11 to remove a GLM:1. Remove the controller using either the steps in “R

Contents viiChapter 5Event Reporting: Templates and CodesPassthrough Device Reset Event Sense Data Response . . . . . . . . . . . . . . . . . . . . .

2–42 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideReplacing a PVA ModuleUse the following steps to repl

Replacement Procedures 2–43NOTE: The FRUTIL PVA Replacement Menu provides options for three enclosures regardless of how many enclosures are actually

2–44 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide12. Press Return to resume device port activity and r

Replacement Procedures 2–45Replacing an I/O ModuleFigure 2–12 shows a rear view of the BA370 enclosure and the relative location of the six I/O module

2–46 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide1. Connect a PC or terminal to the maintenance port o

Replacement Procedures 2–475. Enter option 4. The following display appears (in the following example, cabinet 0, port 5 is missing or bad):I/O Module

2–48 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide14. Enable failover and re-establish the dual-redunda

Replacement Procedures 2–49Installing an EMUCAUTION: Carefully align the EMU in the appropriate guide rails. Misalignment might damage the backplane.

2–50 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideReplacing DIMMsUse the following steps in “Removing D

Replacement Procedures 2–51Use Figure 2–15 during the removal and installation procedures for component clarification.Removing DIMMsUse the following

2–52 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideFigure 2–15. DIMM componentsDIMMDIMM slotDIMM retain

Replacement Procedures 2–53Replacing a Fiber Cable, Switch, or HubUse the following steps in “Remove a Fiber Cable, Switch, or Hub” and “Install a Fib

2–54 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide1. If replacing a cable, connect the replacement cabl

Replacement Procedures 2–553. Shut down the controllers. In single-controller configurations, shut down “this controller” with the following command:

2–56 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideReplacing a Failed Storageset MemberIf a disk drive f

Chapter3Upgrading the SubsystemThis chapter provides instructions for upgrading the controller software, installing software patches, upgrading firmwa

3–2 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideUpgrading Controller SoftwareUpgrade controller softwa

Upgrading the Subsystem 3–3 In single-controller configurations, shut down “this controller” with the following command:SHUTDOWN THIS_CONTROLLER In d

3–4 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide2. Load the image onto a PC or workstation using its f

Upgrading the Subsystem 3–57. Enter option 1. The following display appears:You have selected the Code Load Utility. This utility is used to load a ne

FiguresFigure 1–1. HSG80 subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2Figure 1–2

3–6 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide14. Use KERMIT to transfer the binary image from the P

Upgrading the Subsystem 3–74. Start CLCP with the following command:RUN CLCPThe following menu appears:Select an option from the following list:Code L

3–8 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide9. For dual-redundant controller configurations, repea

Upgrading the Subsystem 3–9patches are also selected for deletion. The program lists your deletion selections and asks if you wish to continue.Type ^Y

3–10 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideThe following menu appears:Select an option from the

Upgrading the Subsystem 3–11Upgrading Firmware on a DeviceUse the format and device code load utility (HSUTIL) to upgrade a device with firmware locat

3–12 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service Guide During the installation, the source disk drive is n

Upgrading the Subsystem 3–136. Choose the single-disk unit as the source disk for the download.7. Enter the starting LBN of the firmware image—usually

3–14 Compaq StorageWorks HSG80 Array Controller ACS Version 8.5 Maintenance and Service GuideUpgrading to a Dual-Redundant Controller Configuratio

Upgrading the Subsystem 3–154. Enter option 2. The following menu appears:Install Options: 1. Other controller and cache module 2. Other controller mo